Shipping policy

At Maison Lorca, we are committed to delivering your order as quickly and reliably as possible. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days.
Once your order has been processed, you will receive a confirmation email with your tracking information.

Orders placed on weekends or holidays will begin processing the next business day.

Shipping Times

Estimated delivery times:

Domestic Orders: 5–12 business days
International Orders: 7–20 business days

Please note that these are estimated timeframes and may vary due to carrier delays, customs processing, or seasonal demand.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking Information

Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Incorrect Address & Failed Delivery

It is the customer’s responsibility to provide an accurate shipping address.
Maison Lorca is not responsible for packages that are delayed, lost, or returned due to incorrect address information provided at checkout.

Lost, Damaged, or Stolen Packages

If your order arrives damaged or is lost in transit, contact us immediately at support@shoplorca.co with your order number. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund where appropriate.

Maison Lorca is not responsible for packages marked as delivered by the carrier but reported missing.